Privacy & Legal Policy
1.0 Our core beliefs regarding user privacy and data protection
• User privacy and data protection are human rights
• We have a duty of care to the people within our data
• Data is a liability, it should only be collected and processed when absolutely necessary
• We will never sell, rent or otherwise distribute or make public your personal information
2.0 Relevant legislation
Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:
• UK Data Protection Act 1988 (DPA)
• EU General Data Protection Regulation 2018 (GDPR)
3.0 Personal information that this website collects and why we collect it
This website collects and uses personal information for the following reasons:
3.1 Site visitation tracking
3.2 Contact forms and email links
Should you choose to contact us using the contact form on our Contact us page or an email link, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors defined in section 6.0. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.
3.3 Email newsletter
If you choose to join our email newsletter, the email address that you submit to us will be added to our Mail Chimp database. We consider Mail Chimp to be a third party data processor (see section 6.0 below). Your email address will remain within Mail Chimps database for as long as we continue to use Mail Chimps services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.While your email address remains within the Mail Chimp database, you will receive periodic (approximately two to three per week) promotional-style emails from us.
4.0 How we store your personal information
We store your data on secure servers in the European Economic Area (EEA). Sending information over the internet is generally not completely secure, and whilst we take every precaution we can’t guarantee the security of your data while it’s in transit; any data you send is at your own risk. We have procedures and security features in place to keep your data secure once we receive it.
5.0 About this website’s server
This website is hosted by One.com within a fully compliant European data centre. Their data centres PCI-compliant and fully secured, which ensures your solution is protected by exceptional levels of both physical and virtual security at all times. All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.
6.0 Our third party data processors
We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2.0.
• Google - https://policies.google.com/privacy
• Mail Chimp - https://mailchimp.com/legal/privacy/
• Zendesk Live Chat - https://www.zendesk.com/company/customers-partners/privacy-policy/
7.0 Data Breaches
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
8.0 Data Controller
The data controller of this website is: Security Hardware Ltd, a UK Private limited Company with company number: 05621964Whose registered office is:Security Hardware Ltd, Fairbrook House, Clover Nook Road, Alfreton, Derby, DE55 4RF
10.0 PCI Compliance
Security Hardware Limited has performed the required procedures to validate compliance with the PCI DSS. This can be verified by Trustwave - Paypals official PCI compliance provider - https://sealserver.trustwave.com/cert.php?customerId=28910ad65275453d884090c990f979e0&size=105x54&style=