1.0 Our core beliefs regarding user privacy and data protection• User privacy and data protection are human rights
• We have a duty of care to the people within our data
• Data is a liability, it should only be collected and processed when absolutely necessary
• We will never sell, rent or otherwise distribute or make public your personal information
2.0 Relevant legislationAlong with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:
• UK Data Protection Act 1988 (DPA)
• EU General Data Protection Regulation 2018 (GDPR)
3.0 Personal information that this website collects and why we collect itThis website collects and uses personal information for the following reasons:
3.2 Contact forms and email linksShould you choose to contact us using the contact form on our Contact us page or an email link, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors defined in section 6.0. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.
3.3 Email newsletterIf you choose to join our email newsletter, the email address that you submit to us will be added to our Mail Chimp database. We consider Mail Chimp to be a third party data processor (see section 6.0 below). Your email address will remain within Mail Chimps database for as long as we continue to use Mail Chimps services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.While your email address remains within the Mail Chimp database, you will receive periodic (approximately two to three per week) promotional-style emails from us.
4.0 How we store your personal informationWe store your data on secure servers in the European Economic Area (EEA). Sending information over the internet is generally not completely secure, and whilst we take every precaution we can’t guarantee the security of your data while it’s in transit; any data you send is at your own risk. We have procedures and security features in place to keep your data secure once we receive it.
5.0 About this website’s serverThis website is hosted by One.com within a fully compliant European data centre. Their data centres PCI-compliant and fully secured, which ensures your solution is protected by exceptional levels of both physical and virtual security at all times. All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.
6.0 Our third party data processorsWe use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2.0.
• Google - https://policies.google.com/privacy
• Mail Chimp - https://mailchimp.com/legal/privacy/
• Zendesk Live Chat - https://www.zendesk.com/company/customers-partners/privacy-policy/